Return Policy

Last Updated: July 2026

At iQ Shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

• You may request a return within 7 days of receiving your order.
• Items must be unused, in their original packaging, and in the same condition as received.
• Please include the original invoice or order number when requesting a return.

Non-Returnable Items

The following items cannot be returned:

• Used or damaged products caused by the customer.
• Products with missing accessories or packaging.
• Software, digital products, or downloadable items.
• Products marked as Final Sale.

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos or a video of the issue. We will arrange a replacement or refund after verification.

Refunds

• Once your returned item is received and inspected, we will notify you of the approval status.
• Approved refunds will be processed within 5–7 business days using the original payment method or another agreed method.

Return Shipping

• If the return is due to our mistake (wrong or defective item), we will cover the return shipping cost.
• If the return is due to a change of mind, the customer is responsible for the return shipping cost.

Contact Us

If you have any questions about returns or refunds, please contact us before sending your item back.

Thank you for shopping with iQ Shop!